1. Shipping Areas
We currently ship our premium food supplements to addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. We offer international shipping to the EU, USA, Canada and Australia at this time.
2. Order Processing
Orders are typically processed and shipped within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order is dispatched.
3. Shipping Methods
We offer standard shipping for all orders within the UK. The estimated delivery time for standard shipping is 3-5 business days. Please note that delivery times may vary based on your location and external factors beyond our control.
4. Shipping Charges
Shipping charges are calculated based on the total weight of your order and your delivery address. You can view the shipping cost during the checkout process before finalising your purchase. We occasionally offer free shipping promotions, so keep an eye out for those.
5. Delivery Tracking
You can track the status of your shipment using the provided tracking information. We partner with reputable Royal Mail services to ensure safe and timely delivery. If you encounter any issues with your delivery, please contact our customer support team, and we will assist you promptly.
6. Damaged or Lost Shipments
In the rare event that your order is damaged during transit or lost in transit, please notify us immediately. We will investigate the issue and take appropriate action to either replace the damaged items or issue a refund, depending on the circumstances.
7. Address Accuracy
Please ensure that your shipping address is accurate and complete to avoid delivery delays or misdirection. We are not responsible for delays or misdeliveries due to incorrect or incomplete addresses provided by customers.
8. Return Policy
For information about returns and our refund policy, please refer to our Returns Policy page.
By placing an order with us, you agree to comply with our shipping policy. We strive to provide a smooth and efficient shipping experience to ensure your satisfaction with our premium food supplements.
If you have any questions or require further assistance, please do not hesitate to contact our customer support team at info@vibrantbodymind.com or (01892)527017.
Thank you for choosing Vitamind for your food supplement needs. Your health and satisfaction are our top priorities.