Common queries answered
Frequently asked Questions
We send our orders from our production facility in Wales. On average, your order will arrive in 2-4 working days.
For orders in the EU, USA, and Canada, the delivery time can be up to 10 business days.
If you have received the wrong or damaged item, you can return it for the full refund including postage. If you have changed your mind and your products have not been opened or used, please feel free to return them in the original packaging, however, the postage will not be refunded.
Per current legislation, we cannot exchange health-related products.
If you have entered the wrong address in error, you can amend it during the same business day. Simply send us an email to info@vitamind.uk and give us the new address. Unfortunately, we cannot amend addresses after 1 business day after you have placed the order.
As soon as we receive the tracking number from the person responsible for postage, we will send it over to you. You can find your tracking info in your account.
Please use contact form on this website or get in touch via email info@vitamind.uk
If you have entered the wrong address in error, you can amend it during the same business day. Simply send us an email to info@vitamind.uk and give us the new address. Unfortunately, we cannot amend addresses after 1 business day after you have placed the order.
We ship to the most countries globally, except Russia, Belarus, and Syria.
Yes, most of the items will be shipped in one package. If we do need to post in separate packages, we will update you.